Banking office in the local library
31.12.2010
| The library in Filiași has opened a centre for banking information, where citizens may receive information about the financial offers of the five banks that have local branches. RECL management wants to expand the service the neighbouring rural areas. |
The Anton Pann City Library in Dolj started a new banking info service for citizens, relying on the idea that they will save lots of time if all information is available in one place. “All the data about banking products and services available locally can be found at the city library. One does not have to go to each bank anymore. The data is updated in real time, so there won’t be any gaps, and we also avoid queues in bank offices. Bank employees will also be able to stop “reciting” offers, as they will have already informed customers, who will only ask for specific details and increase work efficiency”, Dorina Braloştiţeanu, department head at the library, says.
Customers will be able to order banking transanctions (such as payments or deposits) from library computers, in a safe environment; librarians will be available to help if needed. Library users will be able to print transaction proofs for free.
The library is also supporting the learning process for pupils and teachers of the Dimitrie Filişanu School Group, Accounting Section. They too will have the possibility of quickly and correctly researching banking data.
Room for expansions
Banking institutions present in the city equally participate in the service. The user has the possibility of studying offers in detail, this eliminating suspicions relating to the fairness of banks or their employees. “Each of the five banks present in town have sent such financial offers and are permanently in touch with the info centre. Instead of wasting time by going to each bank, the potential customer comes here and takes his time studying the offers”, mayor Nicolae Stăncioi explains.
Representatives of the local community believe this service model could be implemented in all PAPI centres. “The info banking service allows for easy replication (through the Electronic Network of the Local Community - RECL) and brings real benefits both for the serviced community and for ensuring PAPI sustainability”, RECL manager Dana Văduva says.
Partnerships create profit
To ensure RECL sustainability, all KEP communities have created a list of activities that can generate revenue. For the benefits to be real, on the base of existing infrastructure, the increase of new RECL services and the development of existing ones have been taken into account. One of the aims is to have public-private partnerships with other institutions involved in implementing projects of community interest; thus PAPIs would become Resource Centres for Community Development or Citizen Advice Bureaus.
The main purpose of said partnerships is to ensure tangible advantages, directly correlated with the necessities of local communities and their residents, on the basis of local opportunities and potential. Out of the 255 communities, 206 have signed at least one public-private agreement.
Online resources:
Enterprisers in Filiaşi receive Consultancy from PAPI for developing their Businesses
Keywords: FiliașiDoljPAPI servicesinfo centersustainability